Privacy & Cookies Policy

Privacy & Cookies Policy
Effective Date: 21 September 2025

Accident Claim Repairs is a trading style of Claim Solutions Scotland Ltd
Company Reg. No. SC435537

Authorised and regulated by the Financial Conduct Authority (FRN 837720)
Registered Office: 2nd Floor, 48 West George Street, Glasgow, G2 1BP

1. Who We Are

This Privacy & Cookies Policy explains how we collect, use, and protect your personal data when you use our services.

When this policy refers to “we”, “us” or “our”, that means Claim Solutions Scotland Ltd, trading as Accident Claim Repairs.

2. Information We Collect

We may collect the following personal information:

  • Name and contact details (email, telephone, address, postcode)
  • Accident and injury details relevant to your claim
  • Health information (only where relevant and with appropriate safeguards)
  • IP address, browser/device data
  • Cookies and analytics data (Google Analytics, Google Ads conversion tracking, Meta Pixel, TikTok Pixel)

3. How We Use Your Information

We use your personal information to:

  • Assess, process, and manage your claim
  • Communicate with you regarding updates and progress
  • Liaise with trusted third parties (law firms, garages, hire companies) where required
  • Provide marketing (email and SMS) only if you have given consent
  • Comply with our legal and regulatory obligations
  • Prevent and detect fraud

4. Our Legal Basis for Processing

We rely on one or more of the following legal bases to process your data:

  • Performance of a contract (e.g., handling your claim)
  • Consent (e.g., marketing communications)
  • Legitimate interest (e.g., service improvement, fraud prevention)
  • Legal or regulatory obligation

5. Cookies

We use cookies to improve your experience and understand how our site is used.
Non-essential cookies are only set with your consent.

Types of cookies we use:

  • Essential cookies: required for the site to function
  • Analytics cookies: to monitor traffic and performance (e.g., Google Analytics)
  • Marketing cookies: used for advertising and retargeting (Meta, TikTok, Google Ads

6. Sharing Your Data

We may share your data with:

  • Trusted third-party law firms, garages, and hire companies
  • Cloud storage and CRM providers, such as Google Drive and Pipedrive
  • Marketing platforms such as Drip (email) and Sakari (SMS)
  • Regulators or legal authorities, where required by law

We do NOT sell your personal data to third parties.

7. Data Storage & Transfers

Your data is primarily stored in the UK and EU.
If we transfer your data outside these areas, we ensure appropriate safeguards are in place to protect it.

8. Retention

  • Claim data is retained for 6 years after the claim is closed.
  • Marketing data is retained until you withdraw consent.
  • Analytics data is retained for 26 months.

9. Your Rights

You have the right to:

  • Access and receive a copy of your data
  • Request correction or deletion
  • Withdraw consent for marketing at any time
  • Restrict or object to certain processing
  • Complain to the Information Commissioner’s Office (ICO) if you are unhappy

10. Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

11. Contact Us

For questions or to exercise your rights, contact us at:

  • Email: [email protected]
  • Phone: 0141 459 8249
  • Post: 2nd Floor, 48 West George Street, Glasgow, G2 1BP
Scroll to Top