Complaints Policy
Effective Date: 21 September 2025
Accident Claim Repairs is a trading style of Claim Solutions Scotland Ltd
Company Reg. No. SC435537
Authorised and regulated by the Financial Conduct Authority (FRN 837720)
Registered Office: 2nd Floor, 48 West George Street, Glasgow, G2 1BP
1. How to Complain
If you are unhappy with our service, you can complain by:
- Email: [email protected]
- Phone: 0141 459 8249
- Post: 2nd Floor, 48 West George Street, Glasgow, G2 1BP
2. Timescales
- We will acknowledge your complaint within 5 business days.
- We aim to resolve your complaint within 4 weeks. If more time is needed, we will update you.
- A final response will be provided within 8 weeks
3. If You Remain Dissatisfied
You can refer your complaint to the Financial Ombudsman Service:
- Website: www.financial-ombudsman.org.u
- Phone: 0300 123 9123
- Post: South Quay Plaza, 183 Marsh Wall, London, E14 9SR
4. Remedies
If your complaint is upheld, we will offer appropriate redress, which may include financial compensation or other actions to resolve the issue.